MAS QA CRM Agent Name *Master Key *Phone Number *Name *Please select an optionSelectAyushman ShuklaKajal ChaudhariBhuvan PatilMayuri JagtapPriyanka JawaleDateTimeCRM Disposition *CRM DispositionVOICEMAIL NO ANSWER NOT AVAILABLE HUNGUPDialer Disposition *Dialer DispositionVOICEMAIL NO ANSWER NOT AVAILABLE HUNGUPDid the call ring?YesNoDid the operator pick up the call?YesNoDid the IVR message play?YesNoDid the agent waited to hear the full message?YesNoDid the Agent press the key?YesNoIVR Played Invalid Option Selected YesNoDid the hold message play.YesNo Hold TimeDid the call get transferred?YesNoHuman AnsweredYesNoGot Leave a Voice Message YesNoDid the call ring and there was no answer?YesNoDid the IVR ask to leave a voice message?YesNoDid the operator give the information?YesNoDid the call hung up by the agent?YesNoWas there extra blank recording?YesNoDid the call hung up by the operator?YesNoDid the agent press the Invalid key?YesNoDid the contact hang up before the agent completed the introduction?YesNoDid the contact hear the LEXISNEXIS word in the call introduction before disconnecting the call?YesNoDid the contact hang up after the agent completed the introduction?YesNoDid the contact say anything before disconnecting the call? If yes, what did they say?Agent Comments Was there office closed related information available in the voicemail recording?Was there any practitioner related information available in the voicemail recording except for doctor's introductionSubmitPlease do not fill in this field.